Thank you for shopping with Mina 3D Prints! Please read our shipping policy carefully to know what to expect.
Processing Time
- All items are made to order.
- Standard processing time is 3–7 business days for personalized items.
- Custom or bulk orders may take longer.
- You will receive a notification once your order has been shipped.
Shipping Methods
- We ship within the Philippines via trusted courier services (J&T, LBC).
- Shipping fees are calculated at checkout and vary depending on location and order size.
Delivery Time
- Estimated delivery time is 3–7 business days after shipment, depending on your location.
- Delivery times are estimates only and may be affected by courier delays, weather, or other circumstances beyond our control.
International Shipping
- Currently, we only ship within the Philippines.
Damaged or Lost Items
- If your order arrives damaged or lost, please contact us within 48 hours of delivery at hello@mina3dprints.comv.
- We will arrange a replacement or refund, and Mina 3D Prints will cover shipping costs for damaged or incorrect items.
Tracking
- A tracking number will be provided once your order has shipped.
- Please note that it may take 24–48 hours for tracking updates to appear.
Contact Us
If you have any questions about shipping, feel free to reach us at:
📧 hello@mina3dprints.com
At Mina 3D Prints, each item is made to order with care and attention to detail. Because many of our products are personalized, please read our policy carefully before purchasing.
Personalized & Custom Items
All personalized and custom-made items are non-returnable and non-refundable once production has started. This includes items with names, custom text, colors, or designs made specifically for you.
We kindly ask customers to double-check all personalization details before placing an order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of receiving your order.
Please include:
- Your order number
- Clear photos or videos showing the issue and the packaging
Once verified, we will provide a replacement or refund, and Mina 3D Prints will shoulder the return or replacement shipping cost.
Non-Personalized Items
For non-personalized items (if applicable), returns may be requested within 7 days of delivery, provided that:
- The item is unused and in its original condition
Approved returns will be eligible for a refund, and return shipping costs will be covered by Mina 3D Prints.
Cancellations
Orders may only be canceled before production begins. Once production has started, cancellations are no longer possible.
Refund Processing
Approved refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.
Contact Us
For any questions or concerns regarding your order, please contact us at:
📧 hello@mina3dprints.com
